Provide feedback or make a complaint
We have different processes for providing feedback, depending on what it’s about.
Feedback about the service provided by INZ
Feedback about the service provided by INZ
Service and process complaints
If you’re not happy with the service you’ve received from us, or you think we’ve failed to follow our own processes, we’d like to hear about it. This includes any complaint about a panel physician or clinic. You can also submit suggestions and/or positive feedback about the service they have received.
Complaint about the service provided by a Visa Application Centre
Complaint about the service provided by a Visa Application Centre
To make a complaint about a Visa Application Centre that receives visa applications.
Complaint about the service provided by a licensed immigration adviser
Complaint about the service provided by a licensed immigration adviser
Immigration Advisers Authority (IAA) are responsible for receiving complaints about licensed immigration advisers and anyone giving immigration advice unlawfully without a licence.